Return & Exchange Policy
Every piece is made to order for you. If something isn't right, here's exactly how we'll sort it out.
How to Raise a Request
Start your request within 3 days of delivery. Requests raised after this window aren't eligible for return or exchange.
You can also message us on WhatsApp at +91 9925000654 or email care@graciousyou.com.
Return Window: Within 3 days of delivery
Condition: Items must be unused and returned with the original tags and packaging intact.
Refund Type: Store credit
Return/Exchange Handling Fee: ₹199 per item
What Happens Next
- We review your request and confirm it with you
- A pickup is scheduled within 24–48 hours of approval
- Once the item reaches us, our team runs a quality check
- After a successful check, store credit is issued to your account with 90 days of validity.
Store credit is valid for 90 days from issue and can be used on any future order.
If you're shipping the item back yourself, please share the tracking ID within 3 working days of approval. Delays beyond this may lead to the request being closed.
Wrong, Damaged or Missing Item
We're sorry — tell us and we'll fix it.
Please share photos, a video, and your 360° unboxing video when you raise the request. The unboxing video is what lets us raise a claim with our courier partner, so we're unable to process these requests without it.
Once the item is back with our team, we'll ship a replacement or issue store credit.
Need a Different Size?
If the fit isn't quite right, we're happy to help you exchange it. Message us on WhatsApp at +91 9925000654 or email us within 3 days of delivery.
Not Eligible for Return or Exchange
- Custom-stitched blouses (sizes 32, 34, 36, 38, 40, 42, 44 or any specific measurements)
- Navratri collection
- Sale and special promotion items
- Items bundled with free gifts
- Sold-out items
- Minor colour variations or embellishment issues
Shipping and COD fees are non-refundable.
A Note on Handmade Details
Slight variations in colour can occur due to lighting, screen settings or the dyeing process. Delicate embellishments such as beads, sequins and mirrors may occasionally loosen in transit despite careful packaging.
These are part of how handcrafted pieces are made and aren't eligible for return or exchange. If something looks more than minor to you, send us a photo and we'll take a look.
Cancellations
Orders cannot be cancelled once placed.
We're Here for You
Our team is available Monday to Saturday, 10 AM to 6 PM.
Thank you for choosing Gracious You! We truly appreciate your trust and look forward to delivering the best shopping experience possible.