Delivery Timelines

Prepaid orders move faster. COD orders require an additional verification step, so they typically take a little longer.

Customised or stitched orders need an extra 1–3 days, as each piece is made to your measurements.

Shipping Charges

Tracking Your Order

As soon as your order ships, we send tracking details to your registered email and WhatsApp number.

You can also track your order anytime from the Track Order link in our menu.

If your tracking hasn't updated or something doesn't look right, message us on WhatsApp at +91 9925000654 and our team will look into it for you.

Cash on Delivery

COD orders involve a few extra steps. Knowing them in advance helps your parcel reach you without delay.

• We'll call you to confirm. COD orders are not shipped without this confirmation.
• The courier may send an OTP to your registered mobile number, which you'll need to share to receive your parcel.
• The courier may also call before bringing your parcel out for delivery.
• The ₹99 COD advance: if an order is refused or returned, this is issued to you as store credit.

Delivery Attempts

Our courier partners make 2–3 delivery attempts. If the parcel cannot be delivered after these attempts, it returns to us. Once we receive it, we're happy to ship it again — reshipping charges will apply.

To help your parcel arrive first time

• Enter your complete address including landmark, floor and PIN code
• Use a mobile number you can be reached on during the day
• Answer calls and OTP messages from unknown numbers around your delivery date

We're unable to take responsibility for delays or returns caused by incomplete or incorrect addresses, so please do double-check these at checkout.

If an Order Is Refused at the Door

If an order is refused or cancelled during delivery or while in transit, we're unable to reship it free of charge. The ₹99 COD advance is issued to you as store credit.

If you'd like the parcel resent, reshipping charges of ₹199 will apply.

If your plans have changed, please message us on WhatsApp before your parcel is out for delivery — it's far easier for both of us to sort out then.

Marked Delivered But Not Received

If your tracking shows delivered but you haven't received your parcel:

1. Check with family members, neighbours, security or your building reception
2. Track the parcel on our courier partner's website
3. Contact us within 48 hours of the delivery timestamp

Our courier partners are unable to accept claims after 48 hours from delivery, so please do reach us within this window and we'll investigate on your behalf.

Shipping Within India

We ship across India through BlueDart, DTDC, Delhivery, Xpressbees, Shree Tirupati, India Post and other trusted partners.

Standard delivery is 2–9 working days once shipped.

Express Shipping

Need your outfit sooner? Express delivery is available for select locations on orders placed via WhatsApp at +91 9925000654. Message us with the product and your PIN code and we'll confirm availability and charges.

International Shipping

We ship worldwide. To place an international order, message us on WhatsApp +91 9925000654 or Instagram @gracious.you.

• Shipping charges depend on your destination country, order volume and weight, so we calculate them per order
• Our team will confirm the total with you before your order is processed
• Delivery takes 3–18 working days once shipped
• Every piece is thoroughly checked before dispatch. Returns and exchanges are not available on international orders
• Import duties, taxes and customs charges in your country are payable by you and vary by country — please check with your local customs office
• If a parcel is held or forfeited by customs, we're unable to reship it
• We're unable to take responsibility for parcels not collected by the recipient

Delays Outside Our Control

We deliver on time for the large majority of orders. Occasionally, delays happen due to festivals, weather, regional disruptions, customs or courier-side technical issues.

These are outside our control — but they're not something we leave you to deal with alone. If your parcel is delayed, message us and our team will chase our courier partner directly and keep you updated until it reaches you.

Still Have a Question?