Shipping policy

Shipping Policy

Everything you need to know about how your order reaches you.

 

 

Delivery Timelines

Dispatch: Orders are usually dispatched within 1-2 working days of being placed.

Transit: Once shipped, delivery takes 2–9 working days depending on your location.

A few things that affect timing:

  • Prepaid orders move faster. COD orders require an additional verification step, so they typically take a little longer.

  • Customised or stitched orders need an extra 1-3 days, as each piece is made to your measurements.

 

 

Shipping Charges

  • Standard shipping charge within India: Free

  • Cash on Delivery fee: ₹99 (non-refundable)

  • Reshipping charge if a parcel returns to us: ₹199

 

 

Tracking Your Order

As soon as your order ships, we send tracking details to your registered email and WhatsApp number.

You can also track your order anytime from the Track Order link in our menu.

If your tracking hasn't updated or something doesn't look right, message us on WhatsApp at +91 9925000654 and our team will look into it for you.


 

 

Cash on Delivery — Please Read

COD orders involve a few extra steps. Knowing them in advance helps your parcel reach you without delay.

1. We'll call you to confirm. Our team calls to confirm COD order before dispatch. COD orders are not shipped without this confirmation.

2. The courier will send an OTP. Our delivery partner might send a verification OTP to your registered mobile number. You'll need to share this to receive your parcel.

3. The courier may also call before delivery. Many of our partners call to confirm you're available before bringing the parcel out for delivery.

Please keep an eye out for calls and messages from unknown numbers around your delivery date. If our courier partner is unable to reach you, the parcel is sent back to us, and we're unable to complete the delivery.

COD fee: The Cash on Delivery fee is non-refundable.

COD advance payment: The ₹99 cod fee advance if an order is refused or returned will be issued as store credit.

 

Delivery Attempts

Our courier partners make 2–3 delivery attempts.

If the parcel cannot be delivered after these attempts, it returns to us. Once we receive it, we're happy to ship it again — reshipping charges will apply.

To help your parcel arrive first time:

  • Enter your complete address including landmark, floor, and PIN code

  • Use a mobile number you can be reached on during the day

We're unable to take responsibility for delays or returns caused by incomplete or incorrect addresses, so please double-check these at checkout.

 

 

If an Order Is Refused or Cancelled at the Door

If an order is refused or cancelled during delivery or while in transit, we're unable to reship it free of charge or issue a refund or store credit for cod fee. If you'd like the parcel resent, reshipping charges will apply.

 

 

Marked Delivered But Not Received

If your tracking shows delivered but you haven't received your parcel:

  1. Check with family members, neighbours, security, or your building reception

  2. Track the parcel on our courier partner's website

  3. Contact us within 48 hours of the delivery timestamp

Our courier partners are unable to accept claims after 48 hours from delivery, so please do reach us within this window and we'll investigate on your behalf.

WhatsApp: +91 9925000654 (faster response) Email: care@graciousyou.com

 

 

Shipping Within India

We ship across India through BlueDart, DTDC, Delhivery, Xpressbees, Shree Tirupati, India Post and other trusted partners.

Standard delivery is 2–9 working days once shipped.

 

 

Express Shipping

Need your outfit sooner? Express delivery is available for select locations on orders placed via WhatsApp at +91 9925000654. Message us with the product and your PIN code and we'll confirm availability and charges.

 

 

International Shipping

We ship worldwide. To place an international order, message us on WhatsApp +91 9925000654 or Instagram @gracious.you.

How it works:

  • Shipping charges depend on your destination country, order volume, and weight, so we calculate them per order

  • Our team will confirm the total with you before your order is processed

  • Delivery takes 3–18 working days once shipped

Please note for international orders:

  • Every piece is thoroughly checked before dispatch. Returns and exchanges are not available on international orders.

  • Any import duties, taxes, or customs charges in your country are payable by you. These vary by country and we're unable to estimate them in advance — please check with your local customs office.

  • If a parcel is held or forfeited by customs, we're unable to reship it.

  • We're unable to take responsibility for parcels that are not collected by the recipient.

 

 

Delays Outside Our Control

We deliver on time for the large majority of orders. Occasionally, delays happen due to festivals, weather, regional disruptions, customs, or courier-side technical issues.

These are outside our control — but they're not something we leave you to deal with alone. If your parcel is delayed, message us and our team will chase our courier partner directly and keep you updated until it reaches you.

 

 

Still Have a Question?

WhatsApp: +91 9925000654 — fastest way to reach us Email: care@graciousyou.com Instagram: @gracious.you

Related pages: Return & Exchange Policy · FAQs · Track Your Order